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How to Engage Frontline Workers & Improve Safety

November 22, 2023

Slips, trips, and falls. Chemical and toxin exposures. Excessive noise levels. Heavy equipment and machinery accidents.

Even with up-to-date safety guidelines and procedures, industrial worksites remain inherently dangerous and frontline workers must always be cognizant of risks and hazards.

Maintaining timely and regular communications with these workers is vital, as they need to know about any issue or change that can get in the way of them safely doing their jobs.

But it’s not a top-down approach that functions best. Frontline workers should feel empowered to reach out if something’s wrong or provide feedback on site safety.

An advanced safety software solution can go a long way in engaging (or re-engaging) frontline workers, helping them safely complete their tasks while building trust and confidence at every level.

Here are some suggestions when looking at potential solutions to help you find the right one that fits your operation’s safety needs today and in the long term.

Easy Access

Frontline workers aren’t spending much time in front of a desktop computer. So, the solution should be accessible on a smartphone or tablet.

Everyone Included

The solution should be user-friendly, with little or no training required. This makes it easier for longtime employees to adopt while attracting the next generation of workers.

Instant Updates

Quickly send alerts and vital information when the unexpected happens, then provide updates to keep workers informed of the situation.

In the Know

Messages and information intended for frontline workers may not apply to all employees. Pick a solution that allows you to create multiple notification channels.

Speaking Up

Create digital questionnaires and forms that allow workers to confidentially provide feedback or ask questions without fear of reprisal or conflict.

Improved Responses

Prompt better responses to questionnaires and forms by tailoring with language and terminology that workers can easily relate to and understand.

Detailed Overviews

The solution should automatically organize and sort through large amounts of safety data and present clear insights into what’s working and what needs improvement.

Taking Action

Once safety-related data and analytics have been reviewed, assign relevant action items and remotely track them through to successful completion.

Staying Current

Ensure everyone has the right skills to safely do their jobs by keeping track of individual requirements and sending digital alerts when re-training our upgrades are needed.

Checking In

Support frontline workers’ well-being with regular check-ins that allow them to privately share their individual needs, concerns, etc., and receive help and guidance.

Recognizing Success

Highlight frontline workers’ individual or team safety successes and milestones with personalized emails, digital newsletters, notifications, etc.

Part of the Process

Schedule in-person or virtual safety meetings to discuss changes before they’re implemented, allowing workers to submit feedback and ideas in real-time.

Resource Availability

Establish clear guidelines and expectations, then provide reliable online access to safety resources and information that workers can review at any time.

Using an advanced safety software solution to engage frontline workers and maintain an open flow of communications can inspire and motivate them to keep safety as their top priority. This, in turn, encourages the growth of a strong safety culture throughout an operation.

Want to learn more? Contact us today using the form below.

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